Thank you for using the Peazy – Mobile App!
We are committed to protecting your privacy and, for that reason, we have adopted this Privacy Policy to explain our data collection, use, and disclosure practices for the Peazy services (including our website (peazy.pet) and our mobile application) and other Great Pet Care content that may link to this Privacy Policy (collectively, “Peazy” or the “Services”).
This Privacy Policy describes, among other things:
- Personal and other information we collect about you;
- How we use your information;
- How we may share your information with third parties; and
- Your choices regarding the personal information we collect about you.
The services, including but not limited to the information made available on app and/or site and in material made available on or by Peazy, are not a substitute for professional veterinary advice, and while the services may provide information intended to be educational, the services cannot and do not provide veterinary advice or diagnose your pet’s health conditions. Always consult a veterinarian or other qualified animal health care provider for your pet’s medical needs. Do not use the services as a substitute for consulting with your veterinarian or other qualified animal health care provider. Use of the services is not intended to address pet medical emergencies. If you think your pet may have a medical emergency, call your veterinarian or local animal hospital immediately or go to your nearest veterinary emergency center. Peazy does not represent or warrant that the services or any particular drug, treatment, or therapy is safe, appropriate, or effective for your pet.
1. Consent
You may only access or use the App if you agree to the terms of this Privacy Policy and our Terms of Service. If you do not agree with any terms of this Privacy Policy or the Terms of Service and do not consent to the collection, use, or disclosure of your information as described in this document, you may not access or use the App. By accessing or using the App, you:
- Agree to the terms of this Privacy Policy and the Terms of Service;=
- Consent to your Personal Information and Anonymous information being processed as described in this Privacy Policy; and
- Agree that Peazy has discretion on where to process such information, either in the country where it was collected or in other countries, including the United States, where the laws regarding the handling of Personal Information may be less stringent.
- We may change this Policy at any time in which case we shall notify you of any changes to this Policy. The changes will apply to your use of the Site and/or App (as applicable) after we have given notice. If you do not wish to accept the new Policy you should not continue to use the Site and/or App (as applicable). If you continue to use the Site and/or App (as applicable) after the date on which the change comes into effect, your use of the Site and/or App (as applicable) indicates your agreement to be bound by the new Policy.
2. Collection of Your Personal and Other Information
When you register for, or use our Services, we collect Personal Information. By “Personal Information” we mean information that can identify or reasonably be linked to an individual, such as:
- IP Addresses;
- First and last names;
- Email addresses;
- Information about your pet, including your pet’s type, breed, food preferences, and other pet-related information (all to the extent connected with other Personal Information or household-level information); and
- Other information which you voluntarily submit or otherwise make available to us, including but not limited to any user-generated content you create.
Our Services may integrate with social media platforms, including Facebook, and Instagram. When you connect a social media account to our Services, then we may collect information about that social media account and share information with that social media account as described in the connection process. This collected information may include, but is not limited to, your name, email address, demographic information from your profile, friend lists, postings or other content, and your profile picture. You acknowledge and agree that Peazy is not responsible for the data collection or use practices of any such connected social media platform. You should read each social media platform’s privacy policy.
Certain aspects of the Services may also access certain features of your mobile device, including its location services, and collect information from those features, such as your precise location. You consent to this access.
You may choose not to provide Personal Information or prevent the Services from accessing certain features of your mobile device (subject to the controls offered by your mobile device’s operating system), but this may prevent you from receiving certain features of the Services.
We also collect non-Personal Information relating to the Services, that is, information that does not personally identify an individual. The non-Personal Information we collect includes how you interact with the Services, information generally collected or “logged” by Internet websites or Internet services when accessed or used by users, and information about your web browser or device accessing or using the Services.
Examples of the non-Personal Information we collect are:
- The pages of our website that you viewed during a visit;
- What information, content or advertisements you view or interact with using the Services;
- The city and state in which you are located (but not your precise geographic location); and
- Unique identifiers that are not connected and cannot reasonably be connected to your identity.
We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information. As discussed in more detail below, we sometimes use cookies and other automatic information gathering technologies to gather non-Personal Information.
3. Use of Your Information
We may use the information we collect to:
- Assist us in providing, customizing, maintaining, and protecting the Services;
- Set up, maintain, and protect accounts to use the Services;
- Provide customer service;
- Communicate with you, such as provide you with account- or transaction-related communications, or other newsletters, RSS feeds, and/or other communications relating to the Services;
- Send or display offers and other content from Peazy as well as from third parties whom Peazy partner with that is customized to your interests or preferences;
- Perform research and analysis aimed at improving our products and services and developing new products or services; and
- Manage and maintain the systems that provide the Services.
4. Disclosure of Your Information
We may disclose your Personal Information to third parties as described below:
We may disclose Personal Information to provide the Services, or when you authorize or instruct us to do so, for example when you use the Services to submit content or profile information. We may also disclose Personal Information and non-Personal Information to Service Providers. By “Service Providers” we mean companies, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as provision of data storage, hosting of our website, marketing of our products and services, and conducting audits). When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information and non-Personal Information received from us only to provide their services to us or as required by applicable law.
We may partner with advertisers to provide you with special offers, or to advertise products or services to you. If you answer questions or fill out surveys, we may share information with our advertising partners. The advertising partner’s privacy policy will govern their use of your information, which may include marketing of other products or services to you. You should read each advertiser’s privacy policy before providing information to that advertiser.
We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues.
Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business. We will use commercially reasonable efforts to notify you of such transfer, for example via email or by posting notice on our website.
Lastly, we may also disclose non-Personal Information, aggregated with information about our other users, to our clients, business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.
5. Cookies and Automatic Information Gathering Technologies
very time you use the Services (e.g., access a Service webpage) we collect Personal Information and non-personal information (discussed above in Section 2) regarding that use. For example, to improve our Services, we collect how, when, and which parts of the Services or its features you use. Also, we may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data.
To assist us in collecting and storing this non-Personal Information, we may employ a variety of technologies, including “Cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” A “Cookie” is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website. A Cookie may also refer to web-browser-based storage provided by Adobe’s Flash plugin (a “Flash Cookie”). A web beacon, pixel or tag is a small, usually-transparent image placed on a web page that allows the operator of that image, which may be the operator of the website you visit or a third party, to read or write a Cookie.
Your operating system and web browser may allow you to erase information stored in Cookies, Flash Cookies, and local browser storage. But if you do so, you may be forced to login to the Services again and you may lose some preferences or settings. You may also be able to set your browser to refuse all website storage or to indicate when it is permitted, but some features of our Services may not function properly without it. We may use Cookies to keep you logged in, save your preferences for the Services, and to collect information about how you use our Services.
More information about managing Cookies is available here. Cookie management tools provided by your browser may not affect Flash Cookies. More information about managing Flash Cookies is available here. To learn how to manage privacy and storage settings for your local browser storage, please refer to the end-user documentation for your browser.
6. Transparency and Choice; Do Not Track Signals
You may request access to your Personal Information by sending an email to support@peazy.pet. We will try to locate and provide you with your Personal Information and give you the opportunity to correct this data, if it is inaccurate, or to delete it, at your request. But, in either case, we may need to retain it for legal reasons or for legitimate business purposes. You may also remove any content that you post to the Services using the deletion or removal options within the Service. However, we (and you) are not able to control information that you have already shared with other users or made available to third parties through the Services.
If you need further assistance with removing any content you posted through the Services, you can email us at support@peazy.pet. Removal of your posted content may not ensure complete or comprehensive removal from our computer systems.
We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical (for instance, requests concerning information residing on backups), or relate to information that is not associated with your Personal Information. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please be aware that if you request us to delete your Personal Information, you may not be able to continue to use the Services. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.
We may use third-party service providers that collect information for interest-based advertising purposes(advertisements that are tailored to your likely interests, based on categories in which you have shown an interest). To learn more about these third parties and the choices they offer users, please visit the Network Advertising Initiative’s choices page or the Digital Advertising Alliance’s choices page. If you are reading this Privacy Policy from a mobile device, you can learn more about the DAA’s mobile choices program here.
We support the development and implementation of a standard “do not track” browser feature that provides customers with control over the collection and use of information about their web-browsing activities. Once a standardized “do not track” feature is released, we intend to adhere to the browser settings accordingly.
You can opt-out of receiving marketing e-mails from us by clicking on the “unsubscribe” link in the e-mails. Please note that it may take up to ten (10) business days for your opt-out request to be processed. Also, even if you opt-out of marketing e-mails, we may continue to send you certain account-related e-mails, such as notices about your account and confirmations of transactions you have requested.
7. Children
The Services are not intended for users under 18 years of age. We do not knowingly collect Personal Information from users under 18 years of age.
9. Information Security
We prioritize the privacy and security of our users’ information. To ensure the protection of your data, we employ industry-standard security measures, including encryption technologies SSL and TLS. All data stored in our databases is encrypted, providing an extra layer of security.
Please note that by using our app and uploading pictures and videos, you agree to make this content publicly available to all users of the app. To ensure the secure access of these files only by the users of the app, we generate signed URLs. Users are responsible for maintaining the security of their passwords and we recommend choosing a strong password but our only limitation is that the password needs to be at least 8 characters long. In the event that a user forgets their password, they may reset it using their registered email.
We take the privacy and security of our users’ information seriously, and we will follow the best industry security practices to keep your information protected.
10. Third Party Websites
Please note that the Services may link or integrate with third-party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how they collect, use, share and protect your information.
11. Changes to this Policy
We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the “Last Updated” date at the top of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will notify you by reasonable means, which may be by e-mail or posting a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time. IF YOU DO NOT AGREE TO CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES (WHICH IS THE “LAST UPDATED” DATE OF THIS PRIVACY POLICY).
12. Subscription to the Peazy App
You can choose to use the Peazy App as a free user under a “Free User” tier with limited access to our services or as a premium user, under a “Premium User” subscription (“Subscription”).
With a Free User Subscription, you will have access to certain elements of the Peazy App for free.
With the Premium User Subscription, you will have access to all of services within Peazy App.
You can choose to pay for your Premium User Subscription monthly or annually in advance:
Monthly: your access to the Peazy App is charged at a price per month. We will bill you at the start of your Premium User Subscription and again on the same date each month. Where the payment date doesn’t exist in a particular month, you will be billed on the last day of the following month. For example, if you sign up on 10th June, the renewal payment will be taken on 10th July and if you sign up on 31st January, your monthly bill will be issued on 28th (or 29th) February.
Annually: your access to the Peazy App is charged for the year. We will bill you at the start of your Perro Health Subscription and again on the same date annually.
All prices are inclusive of VAT.
Subscription payments are made in Peazy App, via your app store account. It is your responsibility to keep the payment method updated at all times and if your payment method expires, you must update it. If any payments cannot be taken, we will suspend or remove your access to the services within the Peazy App and we won’t be liable to you for the consequences of such suspension.
All subscriptions monthly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled through our website. We do not send reminders prior to a subscription renewal, it is up to the user to be responsible for their billing cycle dates.
Important: No refunds or credits for partial months or years of service will be refunded to the customer upon cancellation. Peazy does not offer prorated refunds for cancelled subscriptions,
You can choose to cancel Premium User subscription and downgrade to a Free User Subscription at any time during Subscription period. You will continue to have access to the service through the end of your current Subscription period.
You cannot claim a refund if you pay for the Premium User Subscription but don’t use it.
All payments are processed by the App Store and Google Play, which take full responsibility for payment security.
We take the security of your data seriously and have implemented appropriate measures to protect your subscription information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
Under consumer legislation, the App (and your Subscription) must be as described, fit for purpose and of satisfactory quality. If the App is faulty, you’re entitled to a repair or a replacement and if we can’t repair the fault within a reasonable time, we will refund you your Subscription fees. If you can show the fault with the App has damaged the device you used to access the App and that we haven’t used reasonable care and skill, you might be entitled to a repair or compensation.
13. Questions
To ask questions about our Privacy Policy or to lodge a complaint, contact us at:
Email: service@peazy.pet
